While most product will arrive frozen, weather and delivery service delays may result in product becoming thawed while in-transit. Product that arrives thawed but still cold to the touch can be re-frozen or used within 3-5 days.
LakeCountyButchers.com is not responsible for any delays as a result of being provided with an incorrect or incomplete address - customers are required to provide accurate shipping addresses to guarantee delivery. Failure to provide correct shipping addresses voids our guarantee and will require additional payment, including the cost of shipping!
Due to the perishable nature of our products, We do not offer exchanges or returns. If you have concerns with your recent delivery, please contact us via phone at 224-648-4261 the next business day between the hours of 9am- 4pm, after you receive your order. When communicating with us, please provide your full name and order number - you can also provide photos of the product label and product at issue, in order to best address your concerns and achieve an appropriate resolution, if necessary.